Nurse-led complex care at home
Commissioning & Partnerships
Healthcare commissioning support for NHS trusts, ICBs and local authorities, with clinical governance, quality assurance and transparent communication around complex care packages.
Our Professional Partnerships
We work collaboratively with healthcare organisations across London to support planned care transitions and ongoing community support.
NHS Discharge Teams
Hospital Trusts
Integrated Care Boards (ICBs)
Local Authorities
Community Health Partnerships
Hospice Services
Complex Care Units
Governance & Quality
Robust governance structures and quality assurance processes ensure safe, effective, and accountable service delivery aligned to professional standards.
Fully CQC Registered Provider
Registered for Personal Care and TDDI
Safe Hands Nursing Care is registered with the Care Quality Commission (CQC) to provide the regulated activities of Personal Care and Treatment of Disease, Disorder or Injury (TDDI).
CQC Registered Provider
Provider ID: 1-27589550454
Professional membership
Homecare Association member
CQC Registered Care Provider
Regulated care, nurse-led oversight
Safe Hands Nursing Care is registered with the Care Quality Commission (CQC) to provide the regulated activities of Personal Care and Treatment of Disease, Disorder or Injury (TDDI).
CQC Registered Provider | Provider ID: 1-27589550454
Clinical Governance
NMC-registered clinical leadership with oversight structures, regular audits, care plan review and continuous improvement processes.
Quality Assurance
Comprehensive quality monitoring with patient outcome tracking, family feedback systems, and transparent reporting.
Regulatory Compliance
Fully CQC registered provider with compliance across Personal Care, Treatment of Disease, Disorder or Injury (TDDI), NHS standards, and professional body requirements.
Safeguarding
Robust safeguarding policies for adults with trained designated leads and multi-agency collaboration.
What commissioners can expect
Professional referrers can expect complex respiratory packages to be reviewed through a clinical governance lens before mobilisation and throughout delivery.
- Referral triage considers clinical complexity, staff competency and safe mobilisation.
- Ongoing reporting can include care plan reviews, competency updates and incident learning where relevant.
Our Service Capabilities
A range of nurse-led services designed to meet complex care needs for adults at home and during discharge planning.
Clinical Specialties
- Tracheostomy care and management
- Ventilator support (invasive and non-invasive)
- Complex wound care and tissue viability
- Neurological and brain injury support
- Spinal cord injury management
- Palliative and end-of-life care
- Mental health support
Service Models
- 24/7 continuous care packages
- Live-in care arrangements
- Visiting care packages
- Respite and short break services
- Emergency cover and support
- Transitional care packages
- Assessment and rehabilitation
- Carer support and training
Age Groups
- Working age adults
- Older adults
- Adults with complex needs
Funding Routes
- NHS Continuing Healthcare (CHC)
- Personal Health Budgets (PHB)
- Local Authority funding
- Joint funding arrangements
- Private and self-funded
- Insurance-funded care
- Charitable funding
- Mixed funding packages
Commissioning Resources
Download the documents most frequently requested during commissioning, procurement and referral discussions.
Capability Statement
A concise overview of our clinical expertise, service capabilities and the adults we support.
Download PDFCorporate and Clinical Governance Profile 2026
Learn about our organisation, clinical leadership, governance, quality assurance and the standards that underpin our service.
Download PDFClinical Referral & Package Request Form
Submit a referral or package enquiry for adults requiring nurse-led complex care.
Download PDFGovernance Framework
Understand our governance structure, clinical leadership and organisational accountability.
Download PDFClinical Assurance Model
See how we recruit, train, assess, authorise and supervise staff to maintain safe, competent clinical practice.
Download PDFProfessional Referral Process
A clear referral process for healthcare professionals, with clinically informed review and communication throughout assessment and mobilisation.
Step 1: Refer
Submit referral via our professional form or call our dedicated line for urgent cases.
Initial referral review
Step 2: Assess
Clinical assessment and care planning with patient, family, and referring team.
Timing agreed after review
Step 3: Deliver
Care commences with ongoing reporting and communication to referring team.
Agreed mobilisation plan
Partner with Us
Ready to discuss commissioning opportunities or make a referral? Contact our professional team for a timely response and clinically informed support.
Business Development
Commissioning discussions and partnership opportunities
Referral response and mobilisation
What happens after a professional referral
We provide an initial response to new referrals within 24 to 48 hours. Accepted packages are normally mobilised within two to three weeks once the required clinical information and approvals are available. The timescale depends on the complexity of the package, recruitment, training, competency assessment, equipment and the agreed start date.
Professional Referral
Refer a patient for nurse-led home care services. All referrals are reviewed by our clinical team.