WEBVTT

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Hello and welcome to SafeHands Nursing Care. We are a nurse-led complex

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home care provider. In this short video, we'll explain how to contact us,

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what happens next, and how we can support you from the very first conversation.

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If you or someone you love needs complex care at home,
the first step doesn't have to feel overwhelming.

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At SHNC, we are here to make getting started feel clear, calm and supportive.

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Crucially, you do not need to have everything figured out before you contact us.

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Even if you're still gathering information, we can signpost you
and help you understand what comes next.

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You can contact SHNC directly,

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whether you're arranging care privately, using direct payments,
or working with a personal health budget.

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If care is being discussed through a local authority, the NHS,
or another funding route,

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that referral conversation can still include SHNC as your preferred provider.

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If needed, we can liaise with funding teams with you,
so the process feels simpler

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and everyone is working from the same plan.
After your first contact, one of our nurses will usually review the enquiry

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within 24 to 48 hours. From there, we carry out a clinical assessment,

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talk through needs and begin planning care around the person at the centre of it.

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We take time to understand your health needs, daily routine and equipment,

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as well as your preferences and personal goals.
We then explain the care team, hours and training,

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costs and proposed start date. If the package is agreed
and the required funding approval is in place,

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together we select your care team and make sure they receive the training

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and competency assessments needed for your specific care.

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We make sure the right team is trained and supported with nurse-led oversight,

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so care is safe, consistent and tailored to real daily life.

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You do not need to have all the answers before contacting us.
That is what the first conversation is for.

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Call us on 0208 050 0098, or email us at contact@shnc.org.uk.

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You can also visit our website at www.shnc.org.uk.

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At SHNC, we believe care should enable your life, not replace it.